De-nap reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met.  

  • If you wish to cancel an order, please intimate us by emailing at within 24 hours. Please be advised that some orders are shipped almost immediately.
  • Once a product is shipped and handed over to the courier company by us the order cannot be cancelled. Please look in the returns policy for further details.
  • Personalised orders cannot be cancelled. However it can be returned due to defect/size exchange.


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