De-nap reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met.
- If you wish to cancel an order, please intimate us by emailing at firstname.lastname@example.org within 24 hours. Please be advised that some orders are shipped almost immediately.
- Once a product is shipped and handed over to the courier company by us the order cannot be cancelled. Please look in the returns policy for further details.
- Personalised orders cannot be cancelled. However it can be returned due to defect/size exchange.