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FAQ's

1) ACCOUNT

How do I create a De-nap account?

I forgot my password. How do I reset it?

How do I subscribe to newsletters?

2) PRODUCTS

How do I know which size will fit me?

My size is showing not available?

What is a personalised product?

Do you charge an additional amount for a personalised product & how long will the delivery take?

Can I send an item as a gift? Do you offer gift wrapping?

3) ORDERS

How can I track my order?

Can I change/cancel my order?

When will I receive my order?

How do I use a coupon code/discount to my order?

What is the validity of the store credit?

4) RETURNS & REFUND

What is the process to return a product?

How long will it take to process my return?

Can I return/exchange a personalised order?

What if I receive a damage/defective or wrong product?

How do I know if a product is eligible for a return?

5) SHIPPING

Can I ship the products to an address that is different from my billing address?

How long will it take to deliver the order?

Are there any additional shipping charges on my order?

6) PAYMENT

Which payment options are available?

How does cash on delivery work?

Is there any additional cash on delivery charge?

Are my transactions really safe and secure?

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